Privacy Policy
Last Updated: 9/25/25
This Privacy Policy describes how Wordhouse LLC (“Wordhouse,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website (word.haus) and related hosting services (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy. If you do not agree, you must not use our Services.
1. Information We Collect
We collect personal and technical information necessary to operate and improve our hosting platform and related services.
1.1 Account Information
When you sign up for our Services, we collect:
- Name and contact details (email address, phone number)
- Billing and payment details (processed securely via Stripe)
- Account credentials and authentication details
- Your website information (domain, content, and files hosted through our servers)
1.2 Automatically Collected Information
When you visit our site or use our Services, we automatically collect certain data, including:
- IP address and device information
- Browser type and settings
- Date/time of visits
- Pages viewed and referral URLs
- Cookies and similar tracking technologies
1.3 Cookies and Analytics
We use cookies to improve site functionality, remember preferences, and analyze traffic.
Analytics data may be collected via Google Analytics or similar tools to measure usage and performance.
You can disable cookies through your browser settings, but some features may not function properly.
2. How We Use Your Information
We use the data we collect to:
- Provide and manage hosting, maintenance, and support services
- Process payments and renewals
- Communicate with you about your account, billing, or support inquiries
- Improve our infrastructure, security, and performance
- Detect, prevent, and investigate abuse or fraud
- Comply with legal obligations
We do not sell or share personal information with third parties for marketing or advertising.
3. Data Processing and Hosting
As a managed WordPress hosting provider, we may temporarily store or process website content, media, and related customer data in order to:
- Host your website(s)
- Perform backups and updates
- Troubleshoot technical issues
- Maintain system performance and security
By using our Services, you grant us permission to process and store this data solely for these operational purposes.
4. Payment Information
Payments are processed securely through Stripe, Inc.
We do not store your complete credit card information. Stripe processes and secures all transactions under its own privacy policy: https://stripe.com/privacy
5. Data Sharing with Service Providers
We may share limited data with trusted third-party vendors who assist us in delivering our Services, such as:
- Payment processors (e.g., Stripe)
- CDN and infrastructure providers
- Email delivery and support platforms
- Security and analytics services
These providers are bound by confidentiality agreements and may process your data only for the purpose of providing contracted services.
6. International Data Transfers
We serve customers worldwide.
If you access our Services from outside the United States, your information may be processed and stored in the U.S. or other locations. We apply the same level of protection regardless of location and comply with relevant data transfer requirements under GDPR where applicable.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
To make any of these requests, contact us at support@word.haus. We will respond within the time limits required by applicable law.
8. Data Retention and Deletion
We retain user data only as long as necessary to provide our Services or comply with legal obligations.
When an account is canceled, all associated data — including hosted content, backups, and account details — is deleted immediately from our active systems. Some anonymized or transactional records may be retained for audit, legal, or billing purposes.
9. Data Security
We take security seriously.
- All data in transit is encrypted using HTTPS/TLS.
- Sensitive data is encrypted at rest.
- Systems are monitored for unauthorized access and vulnerabilities.
- Administrative access is restricted and logged.
However, no system is completely secure, and we cannot guarantee absolute protection from all breaches or unauthorized access.
10. Data Processing for Business Clients
If you host websites or data belonging to others (e.g., clients or customers), you are the Data Controller and Wordhouse acts as your Data Processor.
A Data Processing Addendum (DPA) is available upon request to help you meet GDPR and CCPA compliance requirements. To request a copy, contact support@word.haus.
11. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided data, please contact us to delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via email or posted prominently on our website. Continued use of our Services after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Wordhouse LLC
📧 support@word.haus