Last Updated: 10/02/25
These Terms of Service (“Terms”) are a legal agreement between Wordhouse LLC, a California limited liability company (“Wordhouse,” “we,” “us,” or “our”), and you (“Customer,” “you,” or “your”).
By purchasing, subscribing to, or using any of our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
1. Overview
Wordhouse provides managed WordPress hosting and related services designed to keep your website fast, secure, and maintained. These Terms outline your rights, obligations, and the conditions under which we provide those services.
2. Definitions
- Services – All products and services provided by Wordhouse, including but not limited to hosting, WordPress maintenance, plugin and theme updates, backups, CDN, email hosting, and technical support.
- Account – The customer account created with Wordhouse to access Services and billing.
- Dashboard – The online portal where you can manage your Services, billing, and cancellations.
- Content / Data – All text, files, media, and other materials uploaded, hosted, or transmitted through our Services.
- Downtime – Any period in which your website is unavailable, excluding scheduled maintenance or force majeure events.
3. Scope of Services
3.1 Hosting & Infrastructure
Wordhouse provides managed WordPress hosting on secure servers with modern infrastructure, including SSL, CDN, caching, and security monitoring.
3.2 Maintenance & Updates
We handle core, plugin, and theme updates as part of your subscription. While we test updates for compatibility, you acknowledge that updates may occasionally cause conflicts beyond our control.
3.3 Backups
Wordhouse includes automated backups as part of all hosting plans.
- Frequency: Incremental backups are taken daily; full backups are performed approximately every 15 days.
- Storage: Backups are encrypted and stored off-site across redundant locations.
- Retention: Backups are retained for 30 days.
- Manual Backups: You may initiate manual backups via the Dashboard.
- Restores: Backup restoration requests may take up to 24 hours.
- Limitations: Backups may exclude staging sites or large media directories unless otherwise stated.
While Wordhouse takes reasonable precautions, you remain responsible for maintaining independent backups of your content.
3.4 Support
We provide technical support 24/7 via email or live chat. Support covers hosting and performance issues but does not include development, custom coding, or third-party plugin support unless otherwise agreed.
3.5 CDN, Email & Ancillary Services
Certain plans include CDN, email hosting, and related features. These may rely on third-party infrastructure, and continued availability depends on those partners.
4. Billing, Refunds, and Cancellations
4.1 Billing Cycles
Services are billed monthly or annually in advance. You authorize us to charge your payment method on file automatically unless canceled.
4.2 Renewal
Your plan renews automatically at the end of each billing term unless you cancel via the Dashboard or by contacting us.
4.3 Refund Policy
We offer a 30-day money-back guarantee on initial subscriptions. If you cancel within 30 days, you will receive a full refund.
After 30 days, payments are non-refundable except in cases of billing error.
4.4 Non-Payment
If payment is not received within 30 days, Wordhouse may suspend or terminate your account and delete associated data and backups.
4.5 Pricing Changes
We may modify fees or pricing at any time with at least 30 days’ notice. Continued use of Services constitutes acceptance of new pricing.
5. Acceptable Use Policy
You agree not to use Wordhouse Services for any of the following:
- Hosting or distributing adult or pornographic content;
- Sending spam or bulk unsolicited email;
- Engaging in resource abuse (excessive CPU, storage, or bandwidth usage);
- Hosting or transmitting malware, viruses, or malicious code;
- Operating cryptocurrency mining or anonymizing networks (e.g., TOR nodes);
- Violating intellectual property or privacy rights;
- Engaging in any activity that violates applicable laws or regulations.
Violation of this policy may result in immediate suspension or termination without refund.
6. Customer Responsibilities
6.1 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
6.2 Content Ownership
You retain full ownership of your content. By using our Services, you grant us a limited, non-exclusive license to host, transmit, and process your content solely for the purpose of providing Services.
6.3 Independent Backups
While we provide backups, you should maintain your own copies of important data. Wordhouse is not liable for data loss.
6.4 Compliance
You are responsible for ensuring your website complies with applicable laws, regulations, and industry standards, including those related to accessibility, privacy, and data protection.
7. Service Availability and Disclaimers
7.1 As-Is Services
Services are provided “as is” and “as available.” Wordhouse makes no express or implied warranties regarding uptime, fitness for a particular purpose, or non-infringement.
7.2 Downtime
We strive for high availability but do not guarantee uninterrupted service. Maintenance, updates, or third-party issues may cause temporary outages.
7.3 Limitation of Liability
To the maximum extent permitted by law, Wordhouse and its affiliates are not liable for:
- Indirect, incidental, or consequential damages;
- Loss of data, profits, or revenue;
- Any damages exceeding the amount you paid to Wordhouse in the preceding 12 months.
7.4 Indemnification
You agree to defend, indemnify, and hold harmless Wordhouse, its officers, employees, and agents from any claims arising from your use of the Services or violation of these Terms.
8. Termination
8.1 By Wordhouse
We may suspend or terminate your account, with or without notice, for:
- Non-payment for 30 days;
- Breach of these Terms or Acceptable Use Policy;
- Illegal or abusive activity;
- Actions that disrupt our infrastructure or harm other customers.
8.2 By You
You may cancel at any time through your Dashboard or by contacting support. Your Services will continue until the end of the paid billing term unless canceled within the refund window.
8.3 After Termination
Upon termination:
- Access to your website, data, and backups will be disabled;
- Backups may be deleted after 14 days;
- Outstanding balances remain due.
9. Modifications
Wordhouse may revise these Terms at any time. We will notify you of material changes (e.g., via email or Dashboard). Continued use of the Services after the effective date constitutes acceptance.
10. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. All disputes shall be resolved exclusively in the courts located in California, USA.
11. Miscellaneous
- Severability: If any provision is found invalid, the remaining provisions remain enforceable.
- Waiver: Failure to enforce any right shall not be a waiver of that right.
- Assignment: You may not assign these Terms without our consent. We may assign them to an affiliate or successor.
- Entire Agreement: These Terms, together with our Privacy Policy and any applicable service-specific terms, constitute the entire agreement between you and Wordhouse.
Contact Us
For questions regarding these Terms, please contact us at:
📧 support@wordhouse.com